Help and FAQ's

Here at Sterling Sewing, we strive to provide outstanding service above and beyond to every one of our customers. We are proud of our excellent service and free shipping and free returns policy. We never charge a restocking fee. We never charge for shipping. Period. Here at Sterling Sewing, our customers come first. Here's a quick rundown of our most Frequently Asked Questions:

What is your return policy?

We accept returns for every product sold in our store up to 60 days from the purchase date! Regardless if the item is open or used, we will accept it. What's more? We pay your return shipping! You read that right, just email us at support@sterlingsewing.com and we'll guide you through our incredibly easy returns and exchange process! 

What is your Quality like?

Our customers go wild over the quality of our products. Here's why: We personally design and order ALL our products from our select manufacturer with specific guidelines. We test all of our items to make sure they can last with outstanding durability! See what our customers are saying on our social accounts and other selling venues!

How do you ship your items? How fast can I expect it?

Most of our products ship first class mail  within 24-48 hours of purchase. You can usually expect to receive your product within 3-5 business days, most likely sooner! Heavier equipment, custom orders, and machinery ship out UPS ground within the same time frame and are usually delivered within one week.

I received a product that is not compatible with my machine (or its defective), what now?

No problem! We'll first try to help you out if its an installation issue. We might also send you a replacement part free of charge if it is an incompatibility issue. Otherwise, we will guide you through the easy return process. Simply send us an email at support@sterlingsewing.com and we'll do the rest!

If you have any other questions be sure to send us an email at support@sterlingsewing.com and one of our representatives will get back to you within a timely manner.